Panama needs to improve the quality of it’s attention to tourism and service remains a key to growth in that sector.  Here is an article that makes me hope that we will pay attention to this sector in coming years.

In light of the distinction awarded by The New York Time as the number 1 destination in 2012, the country must improve the quality of its tourism services, with the involvement of public and private sectors.

The sectors which must do their part are the government (migration, tourism and customs) and private enterprise, says Alberto Quiros Jaén, chairman of the National Network of Chambers of Tourism, in an article for Prensa.com.

“Four basic concepts can help us change our paradigms and improve the quality of service that we Panamanians provide to our visitors, generating complete satisfaction and promoting our culture,” writes Quirós. These elements are:

1. Being aware that every day we can choose the attitude which we have towards our work and serving our customers, whom we should treat as “guests”.

2. Rethinking our businesses as “attractions” in a great tourist park that is Panama, so that our companies create entertaining places that tourists want to visit and recommend.

3. Fostering better communication between those providing and those receiving the service, through eye contact and empathy with the “guests” and a commitment to excellence.

4. Making the “experience” in which visitors to participate and live with us, a unique and memorable one, exceeding their expectations and producing a ‘wow’ from every one of them.

Source: Prensa.com