{"id":5178,"date":"2012-06-19T10:05:09","date_gmt":"2012-06-19T15:05:09","guid":{"rendered":"http:\/\/panamaadvisoryinternationalgroup.com\/blog\/?p=5178"},"modified":"2012-06-21T11:11:58","modified_gmt":"2012-06-21T16:11:58","slug":"how-to-add-value-to-a-hotel","status":"publish","type":"post","link":"https:\/\/panamaadvisoryinternationalgroup.com\/blog\/how-to-add-value-to-a-hotel\/","title":{"rendered":"How to Add Value to a Hotel"},"content":{"rendered":"<p><a href=\"http:\/\/panamaadvisoryinternationalgroup.com\/blog\/wp-content\/uploads\/2012\/06\/courtyard-marriott.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5179\" title=\"courtyard marriott\" src=\"http:\/\/panamaadvisoryinternationalgroup.com\/blog\/wp-content\/uploads\/2012\/06\/courtyard-marriott.jpg\" alt=\"\" width=\"313\" height=\"287\" srcset=\"https:\/\/panamaadvisoryinternationalgroup.com\/blog\/wp-content\/uploads\/2012\/06\/courtyard-marriott.jpg 358w, https:\/\/panamaadvisoryinternationalgroup.com\/blog\/wp-content\/uploads\/2012\/06\/courtyard-marriott-300x274.jpg 300w\" sizes=\"auto, (max-width: 313px) 100vw, 313px\" \/><\/a><\/p>\n<p>A report by the Instituto Tecnol\u00f3gico Hotelero summarizes the main areas that travelers use to qualify a hotel as good or bad.<\/p>\n<p>The report entitled &#8220;#Hotelfacts or how to add value to a hotel stay&#8221;, summarizes the research in the form of some recommendations that  any hotel can apply to aspects directly related to improving the  customer\u2019s experience, and to help to increase competitiveness.<\/p>\n<p>Clear trends in five areas<\/p>\n<p>#Hotelfacts results are based on the opinions shared by Twitter users using this tag, and can be divided into five major areas.<\/p>\n<p>&#8211; Technology<br \/>\n&#8211; Equipment and facilities<br \/>\n&#8211; Internal processes associated with the use of the facilities<br \/>\n&#8211; F &amp; B (Food and Beverages)<br \/>\n&#8211; Customer Experience<\/p>\n<p>Wi-Fi  in hotels, more outlets and technology available to the client,  breakfast quality, flexible hours check-in and check-out, and a more  friendly, approachable and friendly are the main requests from users of  Twitter clients Spanish hotel, who participated in # hotelfacts<\/p>\n<div>The  Hotel Technology Institute, as part of its outreach on the positive  effect of new technologies and innovation in hotel management, has  launched an initiative to harness the collective knowledge of social  networks: # hotelfacts.<\/div>\n<div>For  the second consecutive year, ITH has launched this online experience on  Twitter, which invites users and customers of hotels to comment, while  not specifically mentioning the establishment or the mark in question,  what were the situations that do not add value to the experience, and  make more positive proposals to make the stay at the hotel, whether for  business or leisure.  The  key is to obtain, using the hashtag # hotelfacts, constructive  criticism that hoteliers can incorporate in any area of hotel management  and that directors and managers of properties is difficult to detect  because they go unnoticed or are lost in the day day.<\/div>\n<div>The  results of # hotelfacts are based on the opinions that Twitter users  shared using this tag, and can be divided into five main areas:  technology, equipment and facilities, internal processes associated with  the use of facilities, F &amp; B (food and beverages ) and customer  experience.<\/div>\n<div>Observations and user comments have affected specific aspects, some more frequently than others.  These  aspects have been classified, depending on the repetition frequency,  assigning a score of 1 to 5 (1 represents the lowest frequency, 5 to the  maximum frequency).  Wi-Fi  in hotels, more outlets and technology available to the client,  breakfast quality, flexibility in hours of check in and check-out, and a  more friendly, approachable and friendly, have been the most discussed  and requested by users who participated in this experience.<\/div>\n<div>\n<strong>How and when did # hotelfacts<\/strong><\/div>\n<div>This  year, we have taken the first long vacation at Easter, to repeat the  initiative on Twitter, which last year became a trending topic, and  start a new conversation that has taken the vast collective intelligence  of social networks.  With  # hotelfacts we have tried to find commonalities that improve  operational aspects of events or, apparently, do not respond to a  business logic or customer clear and that can be extrapolated to other  hotels or at least a representative number of establishments.<\/div>\n<div>This  year also we have had the valuable collaboration of Pirendo, Spanish  leading company dedicated to intelligence and analytics in social media,  which shall make a quantitative study of the initiative # hotelfacts,  and ITH complemented by qualitative analysis created by the Spanish firm  D\u00edptere.  All  this work is summarized in a series of recommendations that any hotel  can be applied to improve aspects related directly to the customer  experience, and is available to all professionals in the hospitality  industry, with the aim of increasing the competitiveness of the sector.<\/div>\n<div><span style=\"text-decoration: underline;\"><em><strong><br \/>\n<\/strong><\/em><\/span><\/div>\n<div><span style=\"text-decoration: underline;\"><em><strong>You can download the <a title=\"# Hotelfacts by ITH, and D\u00edptere Pirendo\" href=\"http:\/\/translate.googleusercontent.com\/translate_c?hl=en&amp;prev=\/search%3Fq%3D%2523Hotelfacts%2Bo%2Bc%25C3%25B3mo%2Bdar%2Bvalora%25C3%25B1adido%2Ba%2Bla%2Bestancia%2Ben%2Bun%2Bhotel.%26hl%3Den%26client%3Dfirefox-a%26hs%3DJUQ%26rls%3Dorg.mozilla:en-US:official%26channel%3Dfflb%26prmd%3Dimvns&amp;rurl=translate.google.com&amp;sl=es&amp;twu=1&amp;u=http:\/\/www.ithotelero.com\/webfm_send\/1165&amp;usg=ALkJrhiTt4MtBarBc6umokqQIBRD6AL3Pw\" target=\"_blank\">full report # hotelfacts<\/a> on our website.<\/strong><\/em><\/span><\/div>\n<p><a href=\"http:\/\/static.hosteltur.com\/web\/uploads\/2012\/06\/2_hotelfacts_2012.pdf\" target=\"_blank\">The report <\/a>details the main areas where customers find the service they receive satisfactory or unsatisfactory.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A report by the Instituto Tecnol\u00f3gico Hotelero summarizes the main areas that travelers use to qualify a hotel<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-5178","post","type-post","status-publish","format-standard","hentry","category-news-articles-panama-perpsective"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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