{"id":10409,"date":"2014-05-27T12:17:03","date_gmt":"2014-05-27T17:17:03","guid":{"rendered":"http:\/\/panamaadvisoryinternationalgroup.com\/blog\/?p=10409"},"modified":"2014-05-28T12:14:19","modified_gmt":"2014-05-28T17:14:19","slug":"cable-onda-s-a-in-panama-selects-toa-technologies-industry-leading-routing-optimization-engine-to-maximize-the-mobile-workforce","status":"publish","type":"post","link":"https:\/\/panamaadvisoryinternationalgroup.com\/blog\/cable-onda-s-a-in-panama-selects-toa-technologies-industry-leading-routing-optimization-engine-to-maximize-the-mobile-workforce\/","title":{"rendered":"Cable Onda, S.A. in Panama selects TOA Technologies’ industry-leading routing optimization engine to maximize the mobile workforce"},"content":{"rendered":"

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My provider of choice is growing and expanding rapidly.\u00a0 When I first arrived here in 2007, we had dial up internet speed.\u00a0 Now we are up to 15 mbps and I expect that will continue to increase.<\/p>\n

As Cable Onda’s business continues its rapid growth, the Panama-based company needed a way to ensure that customer appointments are executed with the highest level of quality. Ready to switch from manual processes, Cable Onda was determined to achieve the most accurate, optimal mobile workforce operation possible using the most advanced technology available. With a routing optimization engine powered by learned performance patterns and predictive analytics to dynamically plan, schedule and manage the day, Cable Onda chose TOA Technologies and its cloud-based mobile workforce management solution .<\/p>\n

“When we first started this initiative, our field management processes were all manual. This was holding back our growth potential \u2013 and our ability to provide timely service for our customers,” said Sonia de Rodriguez, Customer Service Director for Cable Onda. “We recognized that in order to meet our growth plans, we had to improve areas like our response time to customer requests, which is a metric that impacts both customer experience and the number of calls we receive in the call center. TOA Technologies was the clear field service management partner for us, because its ETAdirect solution addresses both of our needs effectively \u2013 to maximize operational efficiencies while also creating more transparent relationships with our customers.”<\/p>\n

With 14 branches across Panama, Cable Onda has grown to be the largest provider of broadband, digital phone and high-definition TV services in the country. Using ETAdirect, TOA Technologies’ field service management solution, the company plans to overhaul how it manages all components of its mobile workforce, including capacity, routing, mobility and customer communications.<\/p>\n

In its goals for the project, Cable Onda is targeting an increase in responsiveness to new appointments and on-time arrivals, as well as a reduction in the service window and incoming “where’s my tech?” calls. The ETAdirect solution will be integrated with the company’s billing system , ComArch Tytan.<\/p>\n

“Cable Onda saw an opportunity to gain a competitive edge by turbocharging its field workforce, and knew that TOA has a 100 percent proven track record of delivering a clear advantage to its customers,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Central and Latin American companies continue to experience dramatic growth, putting a renewed focus on both reducing costs and increasing customer satisfaction . As TOA is expanding throughout Latin America, we’re finding that companies are demanding more than just good results in these areas \u2013 they need the most up-to-date technology and the most proven partners to truly make an impact.”<\/p>\n

Because TOA’s ETAdirect is constantly measuring and acting on real-time information \u2013 location, employee availability, skill set, inventory, service windows \u2013 the solution provides:<\/p>\n